Project experience

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Setting Up A Towerco

The projects were to analyse the Telecom Infrastructures market in a south Asia and Southeast Asian country, describe the current market, further consolidation potential, technology trending, operational challenges, growth drivers, regulatory issues and challenges, spectrum allotment to support IoT, and new business, site acquisition, RoW, energy challenges and value creation opportunities.

The scopes included the recommending best practice strategies, the road maps, tentative cost and stakeholders to address the challenges to help the clients take informed decision about feasibility of entering the local market and participate in new opportunities such as FTTH, 5G, IoT, and ground support infrastructures to GNSS etc .

The scopes also included transforming from connectivity driven approach to solution driven approach, in the context of 5G new deployments models, by unlocking the value of tower proximity with IoT based customers, thus enlarging customer base.

Remote assets monitoring system (RMS) and NOC

This web based RMS solution along with 24×7 TOC was implemented for remote site health monitoring , picking up alarm through controller and a set of sensors physically installed at sites and helped clients with factual site status , about energy consumption, energy assets status (commercial mains, genset, battery), fuel consumption, shelter temperature, aircon working, and alarms and convert these alarms into actionable intelligence for cost optimization, SLA management, corrective measures. The data statistics were used to prepare management dashboards for real time business decision and proactive customer engagement.

The data statistics were used to prepare management dashboards for real time business decision and proactive customer engagement.

https://firmamentech.com/wp-content/uploads/2022/03/Remote-assets-monitoring-system-RMS-and-NOC.jpg
https://firmamentech.com/wp-content/uploads/2022/03/Remote-assets-monitoring-system-RMS-and-NOC.jpg

Remote assets monitoring system (RMS) and NOC

This web based RMS solution along with 24×7 TOC was implemented for remote site health monitoring , picking up alarm through controller and a set of sensors physically installed at sites and helped clients with factual site status , about energy consumption, energy assets status (commercial mains, genset, battery), fuel consumption, shelter temperature, aircon working, and alarms and convert these alarms into actionable intelligence for cost optimization, SLA management, corrective measures. The data statistics were used to prepare management dashboards for real time business decision and proactive customer engagement.

The data statistics were used to prepare management dashboards for real time business decision and proactive customer engagement.

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Energy as a service

Power and fuel used to run telecom towers account for substantial OPEX of a telecom operator. In the energy pass through model , Towerco would raise invoice amount of power and fuel actually consumed,  to the operator for reimbursement. In this system, Towerco lacked motivation to optimize and explore new efficient energy assets while operators were under constant pressure to deal with increasing cost of power and fuel.

The project was to analyse the power consumption for each site over a period  and suggest fixed cost energy subject to operator’s active load remaining constant , thus relieving customer from increasing energy consumption bill, and constant reconciliation. This also helped both Towerco and operators in reducing manpower employed for such tasks.

Managed Service of operator’s network operations and maintenance function

The objectives of this managed services project were management and control of all network facing activities, core, NMS, network SLAs, infrastructure management, delivery organisation, performance reporting and interface management with all suppliers on behalf of the operator in line with agreed Service Levels (SLAs).

Result- improved operations SLAs, reduced expenses and right sized manpower and reduced conflicts among OEM and infrastructure service providers.

https://firmamentech.com/wp-content/uploads/2022/03/Managed-Service-of-operators-network-operations-and-maintenance-function.jpg
https://firmamentech.com/wp-content/uploads/2022/03/Managed-Service-of-operators-network-operations-and-maintenance-function.jpg

Managed Service of operator’s network operations and maintenance function

The objectives of this managed services project were management and control of all network facing activities, core, NMS, network SLAs, infrastructure management, delivery organisation, performance reporting and interface management with all suppliers on behalf of the operator in line with agreed Service Levels (SLAs).

Result- improved operations SLAs, reduced expenses and right sized manpower and reduced conflicts among OEM and infrastructure service providers.

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Operations and Maintenance

This project was to have a tower infrastructures operations and maintenance agreement with the operator, since upon initial assets carve out, most of the resources and tools of the TowerCo were still common with the Operator, who was acting as both the client as well as TowerCo O&M vendor.

Consequent upon towerco  operationalisation , the project was to take back O&M services, by a managed services agreement

Result – Uninterrupted infrastructure operations and maintenance, post assets carve out, allowing Towerco much valuable time to set up its own organisation, process, ERP tool, NOC and putting revised contract with new set of vendors in place.

Site Quality Process Manual

The project was to prepare quality process manual giving guidance and directions for passive infrastructures build, checklist to be followed and standard reports for different tower type, starting from soil inspection, CME works, tower erection, material specification and inspection until the site is declared RFI.

The main purpose was to have a standard process and best practices in place not only for TowerCo internal team and vendors, but also to give the potential customer, or auditor an appreciation of an organisation from the outside.

Result– Improved quality of construction, conformity to project manual processes and lesser site visits leading to faster RFI and increased revenue by the customer.

https://firmamentech.com/wp-content/uploads/2022/03/Site-Quality-Process-Manual.jpg
https://firmamentech.com/wp-content/uploads/2022/03/Site-Quality-Process-Manual.jpg

Site Quality Process Manual

The project was to prepare quality process manual giving guidance and directions for passive infrastructures build, checklist to be followed and standard reports for different tower type, starting from soil inspection, CME works, tower erection, material specification and inspection until the site is declared RFI.

The main purpose was to have a standard process and best practices in place not only for TowerCo internal team and vendors, but also to give the potential customer, or auditor an appreciation of an organisation from the outside.

Result– Improved quality of construction, conformity to project manual processes and lesser site visits leading to faster RFI and increased revenue by the customer.

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TowerCo post-merger integration and Operationalization

In the first part, the objective was structured transition, separation strategy, define scopes, approach, dependencies, timelines, basic organisation, change management, workstream wise transition deliverables, TSA preparations, recommending ad-hoc tools supports, stakeholders’ management and governance framework.

In the second part, the focus was on replacing TSA with MSA, identify and implementation of design, cost , SLA, and process optimization. Recommending best practice operations for sustainable operations, optimization of system, multi-tenant site design and CME build with the aim of transforming the working TowerCo to an independent Towerco with its own site design, IT system, process, organization without any support from  parent entity.

Tower Portfolio Management System

Successfully planned and implemented Tower Portfolio Management ERP system to replace multiple legacy tools, each having its own independent database working in a silo,  with the cloud based integrated paperless tower portfolio management  system with enterprise-wide common database.

Result– single platform for integrated operations among all cross function with common database and  enterprise wide visibility of the projects status with customized access to customers and vendors too, with consequent increase in productivity and vendor satisfaction.

https://firmamentech.com/wp-content/uploads/2022/03/Tower-Portfolio-Management-System.jpg
https://firmamentech.com/wp-content/uploads/2022/03/Tower-Portfolio-Management-System.jpg

Tower Portfolio Management System

Successfully planned and implemented Tower Portfolio Management ERP system to replace multiple legacy tools, each having its own independent database working in a silo,  with the cloud based integrated paperless tower portfolio management  system with enterprise-wide common database.

Result– single platform for integrated operations among all cross function with common database and  enterprise wide visibility of the projects status with customized access to customers and vendors too, with consequent increase in productivity and vendor satisfaction.

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Website Design, Development, Hosting and Maintenance

Undertake new/upgrade website design, development, and hosting services, with modern, optimized, and mobile friendly websites. Design branding style document with well-designed back end for easy admin management of the website.

SEO to ensure traffic driven to client’s website and integration capability with Google Analytics and social media platforms, contact forms, and quote requests.

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